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Project Support and IT Helpdesk Officer

Band 4

Main area
IM&T - Mental Health and Community Health Services.
Grade
Band 4
Contract
15 months (Fixed Term until 31st March 2022)
Hours
37.5 hours per week (Full Time 37.5 hours per week)
Job ref
001-AC367-1120
Site
Woodland House, Llanishen
Town
Cardiff
Salary
£21,892 - £24,157 per annum
Salary period
Yearly
Closing
30/11/2020 23:59

CARING FOR PEOPLE - KEEPING PEOPLE WELL

 

Cardiff and Vale University Health Board (the UHB) is a Smoke Free Health Board. Smoking is banned across all of the UHB sites. Staff are therefore not able to smoke in the hospital grounds or on any other UHB premises.

 

The UHB reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.

 

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

 

We are committed to promoting inclusion, where every staff member has a sense of belonging. We welcome applications from everyone and actively seek a diverse range of applicants. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential no matter their disability, sex, gender identity, race, sexual orientation, age, religion or belief, pregnancy and maternity or marriage and civil partnership status.

 

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English


 

THIS POST IS A FIXED TERM CONTRACT UNTIL 31 MARCH 2022 DUE TO FUNDING. 

Cardiff & Vale University Health Board is recruiting a Project Support and IT Helpdesk Officer to work as part of an exciting programme team, delivering service improvements to over 160 clinical teams across Mental Health and Community Health services.

The role will work within the Paris team with focus upon the service support of the Health Boards e-record solution (PARIS). Supporting and co-ordinating system Go-Lives/Implementations along with user support and bug finding.

The post requires excellent communication and customer service skills as you will be responsible for interfacing with a wide and varied clientele on a variety of technical and non-technical tasks. You will be adept at applying logic to problems encountered on a daily basis, and confident in relaying sometimes technical information and data in a clear and concise manner. You will be capable of working in a dynamic team, and thrive in a goal oriented environment.

Previous experience of help desk and/or electronic medical record systems would also be advantageous, alongside a good level of education.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. 

Closing Date: 30/112020 

Armed Forces CovenantStonewall Top 100 EmployerApprenticeships logoMindful employer.  Being positive about mental health.Age positiveDisability confident employerCore principlesDefence Employer Recognition Scheme (ERS) - SilverStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Daniel Hegarty
Additional information

Daniel Hegarty 02921841783

(Application Support Manager)

or

Mark Cahalane 02921841913

(Programme Manager)